Last updated: May 25, 2018
For the purposes of this policy, ‘personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This policy covers all Committee for Waste Reduction (CFWR) entities, including but not limited to re3.eco and the Waste Wise Business initiatives.
If you have any questions or feedback about this policy or the way in which the Committee for Waste Reduction handles personal information, you can contact us using the details below. You can also request a hard copy of this policy using the details below.
Committee for Waste Reduction
Mail: 368 Mulgrave Road, Cairns, Queensland, 4870
Telephone: +61 7 4054 7488
The types of personal information that we collect about you will depend on the type of dealings you have with us. For example, if you:
Some personal information, such as information relating to racial or ethnic origin, religious beliefs or affiliations, health information (including mental health information and information about a disability), genetic information and whether or not you have a criminal record is sensitive and requires a higher level of protection under the Privacy Act. We may collect your sensitive information when we have your consent and when the collection is reasonably necessary for us to carry out one or more of our functions or activities.
Sensitive information is generally relevant to an assessment of whether a person is eligible to become a board member, manager, paid worker or volunteer or to represent CFWR in any way.
One of our primary goals is the education of minors in the importance of recycling. Assessing your ability to work with minors would involve ascertaining the personal circumstances of the individual to assessing whether that person is competent or legally able to perform this role. CFWR will need to collect information that is relevant to the eligibility criteria to make an assessment about whether a person is able to work with minors. This might include information about whether a person has a Working with Children card (Blue Card), mental illness, criminal history or substance abuse problem.
In some circumstances we allow individuals the option of not identifying themselves, or of using a pseudonym, when dealing with us (for example, when viewing our website or making general phone queries). Donations may also be made anonymously, but in this case CFRW may not be able to issue a tax-deductible receipt.
The nature of the business carried on by CFWR means that, generally, it is not possible for us to provide services or deal with members or other individuals in an anonymous way.
We collect personal information in a number of ways, including:
The main purposes for which we collect, hold, use and disclose personal information are set out below.
Direct marketing is the promotion of goods and services directly to you including through emails, SMS, phone calls and the post. We will only send you direct marketing materials if you would reasonably expect to receive them or you have consented. If it is impractical to gain your consent, we will always provide a simple means for you to request not to receive the material (‘opting out’). We will not use your sensitive information for the purposes of direct marketing unless you have given us prior consent.
You can opt out of receiving marketing communications from us by:
The nature of the services provided by CFWR means that it is not necessary for us to disclose your personal information to other parties. We will ordinarily let you know if or who we will disclose your personal information to when we collect the information from you (unless there are practical reasons for not informing you).
Common third parties we might need to disclose your personal information to include:
In the case of these contracted service providers, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services
We may disclose personal information to our contracted information technology service providers that are hosted off-shore.
We hold personal information in both hard copy and electronic formats. Paper files are stored in secure cabinets onsite. They may also be archived in boxes and stored offsite in secure facilities.
The security of your personal information is important to us and we use the recommended industry standards when storing and dealing with your personal information. We use a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology to process any financial transactions.
The steps we take to secure the personal information we hold include:
While CFWR strives to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact CFWR by telephone or post (details under ‘Contacting Us’).
You can also help to protect the privacy of your personal information by letting us know as soon as possible if you become aware of any security breach.
Links to third party websites that are not operated or controlled by CFWR are provided for your convenience. CFWR is not responsible for the privacy or security practices of those websites. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
We will take reasonable steps to provide you with access to your personal information. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.
We will take reasonable steps to correct your personal information if we are satisfied that it is inaccurate, out of date, incomplete, irrelevant or misleading. If we have provided your personal information to third parties we will also notify them of the correction if you ask us to do so, unless it is impracticable or unlawful.
Requests to access and correct your information should be made by email, post or phone using the details provided in our Contact section. Please note that we will need to verify your identity before processing your request. We will endeavour to respond to your request within 30 days.
If we do not agree with your request to access or correct your information, we will provide you with written reasons for our decision and available complaint mechanisms.
If you have a complaint about how CFWR has collected or handled your personal information, please contact our Privacy Officer using the details provided here or in our Contacting Us section.
We may ask you to complete a Privacy Complaint Form, which provides us with the details we need from you to assess your complaint. We can assist you with completing the Form if required.
We will endeavour to respond to your complaint within 30 days of receipt of the Privacy Complaint Form and we will keep you updated on the progress of your complaint.
If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner or your state regulatory body.